General Data Privacy Regulation Terms and Condition

Protecting Your Privacy

At Shesto, we are committed to protecting the privacy and security of our customers. If you have any questions about Terms of Service and Privacy Policy, please do not hesitate to contact us via email: info@shesto.co.uk

For all our services, the data controller — the company that's responsible for your privacy - is Shesto Limited.

Contact Details Information

We use your information:
- To deliver your orders to provided address
- Send you order updates by email or via phone
- Sending you information about new products and services
- Fraud prevention and detection
- Advertisement as you browse the web
- Direct you to the right part of Shesto Retail or Trade websites

Payment Information

We use your information:
- To take payments and give refunds
- For fraud prevention and detection

Info: We don't keep your card details or CVV code.

Order & Contact History

We use your information for:
- Customer Support
- Company staff training
- Returns and refunds
- Accurate advertisement

Browsing and Cookies Information

We use your information for:
- Improving our website
- Your account optimisation
- Website security

Social Media Accounts & Promotions/Surveys Information

We use your information for:
- Product discounts
- To provide product recommendations
- Accurate advertisement

You don't have to provide your personal information although if you don't, you may not be able to buy from the site. We secure and use partition of your personal information for purposes including testing our IT systems, research, data analysis, improving our website, and developing new products and services. We also share this information with third parties (email campaign platform for example).

Sharing Your Information

We do not, and we will not, share or sell any of your personal data to any third party.

That includes:
- Your name or surname
- Your address
- Your email address
- Your credit card information
- Your PayPal account details

However, we do share your data with the following companies as an essential part of being able to provide our services:

- Companies cooperating with Shesto, such as email marketing companies, marketing agencies, advertising partners, website hosts and CRM technical support teams

- Companies that help us deliver your orders, such as payment service providers, warehouses, order packers, and delivery companies

- Credit reference agencies, law enforcement and fraud prevention companies

- Companies approved by you, such as social media sites

We use the part of your anonymous data, like your age or gender with third parties for analytics and customer experience improvement.

Marketing Information

We will send you marketing emails, but you can opt out anytime from the service by clicking on the “Unsubscribe" link in any email or contacting us via info@shesto.co.uk.

Please note that stopping marketing emails will not stop service communications, like order updates and delivery status.

Commission's Standard Data Protection Clauses

More information available here:
Commission's Standard Data Protection Clauses

Keeping Your Information

We keep your information as long as you have your account, or providing a service to you. If necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud or enforce terms and conditions, we may also hold required information, even after you have closed your account.

Changes in Privacy Protection

If we make changes in your privacy protection terms and conditions, we will make that clear on Shesto websites or via email, so that you are able to review the changes before you continue to use Shesto.

Cookies

We use cookies on our website for:
- Site functionality
- Site analysis
- Customer preference
- Targeting or advertising

By targeting our site, you agree to us placing cookies on your devices and accessing them when you visit our website in the future. For more information about cookies, please visit: https://ico.org.uk/for-organisations/guide-to-pecr...

Contact Us

You can contact our team for more information:
- By email: info@shesto.co.uk
- By phone: +4402084516188
- By post: Shesto, Sunley House, Olds Approach, Watford WD18 9TB